Welcome to IDBS Customer Support
IDBS Customer Support encompasses Help Desk, Product Training and Product Documentation.
New Customer Support Developments
The IDBS Help Desk now provides two online support services:
This online service provides web access to all IDBS Products, Customer Help Desk Calls and the Support KnowledgeBase. This service is available to IDBS customers with valid support and maintenance contracts with IDBS.
This online facility has been specifically developed for IDBS customers using Quantrix. The site provides product documentation, answers to common questions and a Quantrix KnowledgeBase.
Platform Support Information
Details about Software requirements for IDBS Products can be found here.
Details about Hardware requirements for IDBS Products can be found here.
IDBS Help Desk WebEx Details
To connect to an IDBS Support WebEx session, please click here.
IDBS Main Website Links
The main IDBS Website containing general IDBS information can be accessed here.